Presale-okay considering i knew pretty well what I wanted and how much I was expecting to pay; post sale follow up: mediocre, I was left to follow up on status of delivery; registration transfer: incorrect assumptions made that a new set of plates would be arranged even though I had mentioned wanting to keep mine; car pick: rushed, not very informative, confusion re location of my summer tires, no real welcome package, made me feel less than welcome or appreciated; after sale: no personal follow up; after sale survey phone call left a bad taste in my mouth and felt more like an interrogation than a curtesy call to better understand my feedback with caring and thoughtful conversation.