Booked 6 weeks prior wanted to reserve a high top van was told I could not reserve one that I would "prefer " one in the notes. February 1st went to your Concord location no signage on the building I was there at 7:45 but at the wrong door three people went ahead of me. One person took the only high top van because he had a reservation. I called reservations and the Concord location twice and was told you cant reserve that vehicle not to sure how this customer did. I had to settle for a cargo had an absolutely awful moving experience. Asked Roberto for a cube van for the same price as the cargo since Discount screwed up he refused, great customer service. Since I'm venting, I didn't check out until after 9am spent over an hour and fifteen minutes waiting. How would you write your review?