Booked appt over the phone, service advisor offered a brake inspection with no mention of cost or approval to proceed with any service. Showed up to $200+ bill for service that wasn't authorized. After multiple unanswered phone calls and emails, I finally had to show up in person to get my keys back. Michael the service advisor was rude and arrogant on the phone, and made me feel like a criminal rather than a customer. The same level of smugness was present with the service manager. I will not be returning for service to this dealership, and will be making future vehicle purchases at a different dealership as well.