When I brought my car in, it was not serviced by the time it was supposed to be finished, and it was not the first time I have had similar issues. Tamara made sure that I was given excellent service and provided part of my service for free, as an incentive to return for the services I was expecting at my previous appointment. I feel that this was an appropriate response that made me feel valued as a customer, rather than dismissed, and it made me feel like I could return as a customer without feeling like I was sacrificing self-respect. I really appreciated her commitment to making it up to me.