The follow up to have the wires removed in the trunk from the previous stereo system was done professionally. Mat Battistoni and Dan Strong both reviewed my two concerns with a couple of marks on the car not noticed prior to leaving the lot on June 2nd. They were both professional and understanding with the situations being rectified to the best situation possible. The purchased of my 2016 Honda Civic Coupe was a done professionally by all parties. I was very nervous about making the decision knowing it had to be made.