My CR-V needed warranty repairs which dragged on longer than expected. We were given a loaner for the weekend and we were sent pics of our CR-V as it was disassembled. Just a great way to keep the customer informed and feeling okay with the delay that arose. I also like how we weren’t made to feel guilty for declining recommended services (our car travels about 8 km per day so we declined a wheel alignment as it wasn’t out by much). Overall, quite satisfied with our experience.