I have been waiting for this survey and waiting to have time to give it a response worthy of the overwhelmingly positive experience I just had at Palladino Honda in Sudbury, when I attended for a scheduled B12 maintenance, only to discover that my brakes and serpentine belt needed replacing and that my front bushings were separating--all of which needed immediate attention, such that my anticipated $200.00 visit was now going to be well over $2000.00. While I worked on mentally budgeting how to manage this, (in the midst of a pandemic no less), Marilyn, Tamara, Mike and the various other Honda Superheros not even known to me, were, for some unexpected and unexplainable reason which I still can not believe, apparently doing some budgeting and negotiations of their own, and found a way to offset a huge portion of this cost, and for the icing on the cake, at no cost whatsoever, even replacing the almost-dead battery on my key fob. Seriously. While I have always been a loyal Palladino customer, having bought several new cars here and attending for regular servicing, (at which times Andrew and Denis have always been equally excellent in their service, integrity and communication), this just takes things to a whole new level. You have definitely got a Lifer now and I will recommend you far and wide to anyone who is in the market for sales and service. I know I may be missing some names in this review, but really there is not, in my experience, a weak link in the staffing-chain there, and I hope you will let each and every one know how much they are appreciated. What none of you could possibly have known is that I am a single parent, front-line worker who had just received some very difficult, unrelated news this same morning, which among several other expected and unexpected significant financial expenditures, (daughter's college fees, oven finally completely dying the day before, a large house repair bill) in the preceding weeks, had already prepared me for a very difficult day and weeks ahead. I did not, and normally would not, share this, was certainly prepared to find a way to pay for the needed car repairs, and would usually cut off a limb before ever taking any such favors, but this one just could not have come at a better time. I'm so glad to have the opportunity to fill out this questionnaire in fact, because I was so moved by the gesture I could hardly even speak to say thank you at the time. So thank you. All. You are awesome. Stay well. - Maggie Bellmore (current owner of a 2016 Honda Fit and 2012 Honda Civic).