Published 4 years ago

Buyers BEWARE

Purchased my CX-5 in year 2015 with Rust Protection and Free Oil change for a "lifetime". Regret very much as a rust protection cost was $1400 (already had bad exp with Mazda 3 rust) oil package was $600. Well I just found out that "life time" is neither mine or cars lifetime, but only 5 years. I guess that was a sale pitch to buy it, and I have other people confirmed that were told the same at Mazda. Rust protection is really no protection. Because every single rust on my car is because of the road rocks, that's what I was told. My roof is covered with rust spots, but not the hood , so I guess rocks prefer to hit the cars roof only. As much as I had OK experience with car itself, very much disappointed with these sneaky and misleading ways just to get your money. To be honest why not, almost no salesman there stays more then 5 years so there is no way for me to confront him. So when you hear lifetime anything, run!! Or ask them to put that in written bill of sale or else it is 5 years. I did not so feel bad for trusting them let them cheat on me. btw. also for $1400 I could paint the whole car, let alone roof only.

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