Published 4 years ago

Terrible

I would never recommend Empire Auto Group!!!! I cannot leave a review on their page for some reason (probably because too many people are leaving negative reviews) however I will make sure to let friends and family know to stay away “danger” I purchased a vehicle and purchased the warranty and they did not keep to the warranty and charged me in the last two day over seven hundred dollars of which 370 was for a battery and a tow. (Both were covered under the warranty) RIDICULOUS No empathy no help NO RESPECT was given to my situation. Very disappointed in the service , the people that handled the situation and especially DOUG,MOE and SAM. All condescending and arrogant. I have never been interrupted to have someone put their two cents in on what my problem is until dealing with this company. Tracked down the owners phone number NIC to let him know how poorly they were handling the situation And he had one of his staff call me and offer no empathy or respect or SOLUTIONS to my situation. I’m going to another car lot that is trusted and refinancing so I never have to deal with EMPIRE AUTO dealership again! They are located on Dundas street Past veterans: If you want good service and reliable people as well as a reliable vehicle which is MOST important DO NOT PURCHASE FROM EMPIRE locations on Dundas or Southdale motors location.

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