Just purchased a brand new VW Atlas in March. salesman was ok- epitome of push your sale and then shitty service. For a company trying to rebuild a brand from previous scandal I expected much more. Vehicle came with a/c that didn’t work which we didn’t notice until summer and we have had it in to orillia VW to be fixed. First off we travelled to get the a/c diagnosed for them to tell us they didn’t have tome to do it. Don’t you think someone who travelled and spent $50k on a brand new vehicle would take precendence? Means nothing to them. 9 days we waited with a loaner and this dealership is not local to us so had to travel a fair distance each way. No remorse or kindness just ignorance. After all that the A/c was misdiagnosed and never worked properly in fact was worse after this. Have travelled once again to get it Fixed and now it’s another issue that will take 7-10 days to get a part and then book appt to install. That’s a 3rd time to recite the same issue from the beginning. I have no faith in the Service or mechanical department to rectify the problem all the while we have had one of the hottest summers and have had to travel to attempt to fix this with no acknowledgement or apology or anything. Hands down the worst dealership we have ever experienced. Should have stuck with Subaru of Orillia bc their service was out of this world. Will never buy another VW and certainly avoid Orillia VW at all costs