I can't say enough good things about how great Brendan Friedrich-Fraser, Elaine Zhu, and Mike Muir were to deal with on the purchase of our used Toyota Highlander Hybrid! Brendan's awesome service and initiative was the catalyst that drove us to choose Heninger Toyota for our purchase, and we felt that he and Mike were very upfront with their pricing structure. They gave us a great deal on winter tires too and they even came with a free year of storage! It was a streamlined process from start to finish, and Brendan ensured the vehicle was in pristine condition when we came to pick up - even though the vehicle had some scuffs and bumps and minor leather wear, it truly did look almost brand new when we came to pick up! Elaine worked her magic behind the scenes to ensure we got the needed financing and she was honest and open in helping us choose the best warranty options for our situation. The icing on top is the lifetime oil changes included with the vehicle. Great job Brendan, Elaine, Mike, and the behind the scenes person who handled our detailing - you guys all rock!