This was my first time bringing my 2019 RAV4 to this dealership, as it was purchased second hand and from another dealership. The customer service was amazing, from the time I called to pick up. The tech I was dealing with was very informative, and helpful. I like that the dealership clearly strives to make it an experience for the customer. Example the free car washes or even the massage chairs. (Even though they are closed due to Covid) I also like that they offer text messages vs phone calls as this is helpful when in meetings all day!