Published 4 years ago

Terrible service, they threatened me with car theft all becaus I needed the car another week and they were closed.

The worst rental company I've ever dealt with, my partner smashed my car then left me for someone else leaving me with no car and still owing on the loan, my insurance company only paid for the rental for a week then the other 3 weeks I was paying out of pocket to rent a car while I was looking for a new vehicle. It took longer than I thought because I still owed on the existing loan. Not only was the car filthy inside but the staff at discount on Highbury is un organized and rude. I thought I had rented the car again for a week and it was due back Monday, it was actually due back Friday but that's my mistake. While I was at work the lady called me to tell me it was late and I told her I would be there after my shift. I ended up having to stay late because a co workers mother had passed and I covered her shift. I didn't get out if work till after the rental office was closed. I thought no big deal I'll go tomorrow. Then the next day I get a call telling me they were calling the authority's and claiming the vehicle as stolen. I originally intended to rent the car for the rest of the week since I had found a car I was going to purchase and just had to sign the paperwork and all the things that needed to be done before picking up the new car. The lady from discount informed me I was to return their car since I could not be contacted. However, each time she called I answered and there were no voicemails so other than the times I answered they didn't even attempted to call, tell me how I can't be contacted. It's hard enough dealing with having to purchase a new vehicle and the added headache this company brings with the threats of police and refusing to rent for absolutely no reason, please do yourself a favor and go elsewhere.

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