I recently just bought my very first vehicle , an experience that is suppose to be exciting. Pre planned to be there for a weekend to view a jeep as we live 2 hours away. Got there and jeep wasn't ready , he forgot we were even coming. Through the process not once did he come show us to the vehicle . During negotiation, he was nothing but rude and cold. Passive aggressive comments like telling us to go buy else where , if it wasn't for the vehicle I wanted sitting outside YOUR dealership sir , trust me I would have. After accepting an offer, he did not once leave his office just another day for him. Yet one of the biggest days of my life. Handed us the keys and said thanks. Amanda was amazing and very helpful . She made my experience as enjoyable as it could be . Very very disappointed with my first time buyers experience.