So Andrew is the only one I go to when I need a car--he's a goofy StarWarsWatching, nail-biting guy :), but I trust him and I feel he's balancing the best deal for me with what is reasonably necessary for Palladino to make a profit. Fair enough. Jody in Service always goes the extra mile until he is sure of what the issue is and gets it well and truly fixed, and Mike in Parts has been such a source of help and information---always there to answer questions when I need him. And what can I say about the Front Desk Gang: From Marilyn to Karen to Tamara, Kara, Amy...these ladies are so welcoming, warm, professional (and yes--when needed--sometimes outright COMFORTING) that it is worth the extra costs that come with sticking with Honda. This is why I am on my fourth new car through Palladino, and why you have my loyalty and recommendation. Your cars are great, but your PEOPLE are exceptional!