Jee Jung
Published 3 years ago
Dealership cancelled the deal on me!
Terrible service, do not go and deal with them ever!
I booked an appointment a week ahead and arrived at the dealership on appointment day. Of course, they didn't have my name on their list, so I had to give them my info again.
I did my test drive and really loved the car so decided to sit down and talk to the dealer. It went on for 2 hours and got the final deal - dealership will take care of my remaining balance of the lease (promised me to write a cheque) and give me a new car for $500/month for 32 month for lease (the dealer had to go back and forth with her manager for 5 times during the whole 2 hour conversation). Both parties finally agreed, signed all forms and even gave them my $500 deposit.
Signing happened on Saturday, and on Monday while I was in my office working, 10 in the morning, a MANAGER from the dealership called basically saying I need to take care of my remaining balance of lease which will bring my monthly lease to $530 or I just cancel the deal and walk away. It was very unprofessional and uncomfortable how he called me A. without asking if it was a convenient time for me to talk, B. demanding me to change the lease that I've already signed for or just cancel, and C. not even apologizing to me at all - just kept on saying that there was a miscommunication, not taking any responsibility.
So, for future Hyundai buyers, please do not go to this dealership. They are the worst and not worth walking in. DON'T WASTE YOUR TIME!