The replacement of the winter tires was fine. The problem I had with the rear hatch was not addressed properly I feel. I complained that the hatch did not stay closed unless I slammed it. The service dept said that they ran the vehicle over bumps and twists and turns and had no problem. I didn't either if I slammed it but if you just used normal closing pressure the hatch sometimes sprung open while driving. I was not in contact with the service person to explain the situation.