As usual Dan was informative and understanding with my questions and my concerns. He explained why the brake flush hadn't been done at the time of the certification of the car of which I purchased June 2nd 2020. At the time of the work being completed Dan explained it was discovered metal under engine shield missing and was not replaced as not in stock; it has been ordered. Dan explained he checked all the notes and there was nothing mentioning the "missing metal piece". I appreciate it being replaced as "goodwill". Palladino's and Dan Strong have been very good to me. I appreciate there kindness.