Hello We recently repaired a serpintine belt and water pump replacement on Rav 4 2006. Adrian the original service rep was excellent to work with us and said to us a 3 day job. However when we brought it back and worked with Joel he said 2-3 days which turned out to be 5 days. Joel we found gave us a loaner which was great however all we keep hearing was they needed more time. I guess our biggest complaint is not knowing why the length of time by 2 extra days and not understanding why... Customers expect that.... Thanks