Kat Solis
Published 4 years ago
Terrible customer service
I drove over an hour to get here because I was really interested in test driving a few cars from the lot and hopefully pick one that night, upon entering the office I got a vibe as though my business wasn't welcomed...I was told because I have a g2 I need someone to be in the car with me in order to leave the lot with the car (family member or friend who has their G) I came alone so that wasn't an option and no one who works there would be able to go in the car with me because of covid (which I understood) ..then there was I had to go look for the car myself in negative temperatures and light snow, the lot is big and filled with cars I asked if someone couldn't take me ,finally another man who works there got in a car and drove me to where the car was supposed to be and he couldn't find it(so I'm not sure how I would have by myself) we ended up driving back to the front where the car was finally found..he started the car and left .I later realized the car had some snow and ice on the passenger window, trying to get the guys attention (he saw me ) and he proceeded to ignore me and walk away ,even the sales guy his attitude came off as though he wasn't interested in my business or he didn't care about working becauseI tried asking him questions aboutthe car I testEd andhis answer was he doesn't know anything about the car I drove .. you need to hire some women those men need customer service training ..a complete was of my time and gas , I test drove 1 car and left I would not spend my money there