Here at Rainbow Toyota, we value our loyal customers like you Gerald and always strive to make each visit a pleasant one. Our service advisors listen carefully to understand what issues are happening with the customer's vehicle, relaying the information to our highly qualified technicians and once the issue is identified, our advisors go over that information with the customer before work begins. Communication is key to success. Thank you for your gracious review and we look forward to seeing you at your next service Gerald.