I think your $400 - $500 administration fee is absolutely ridiculous. Also engine light on the van i purchased came on two weeks after purchase. Frank was friendly, and answered all my phone calls. He was accomodative and outgoing. I can't say I enjoyed everything. The experience still feels like the stereotypical sales job. Everything Frank said he'd look into like rear heat thumping sound, and front dash light burning out, was not addressed at all. The whole act about not being sure if his manager will approve a price and at first the manager wouldn't but Frank worked his magic to get this great deal for us is so patronizing. Frank was fine but I can't recommend south lake ford based on the admin fees and vehicle problems 2 weeks after purchase.