Tanner Fehr
Published 3 years ago
One of the best vehicle purchase experiences I've ever had!
When I started shopping for my Canyon, just stepping inside the first dealership I went to gave me second thoughts about doing this car-buying saga all again, as I generally find dealerships an exhausting experience, with exception to very few: Laird being one of them now. My trip over to Nanaimo was one admittedly out of desperation, as I sold my vehicle in preparation for a factory order I made, to arrive at another dealer. Thanks to the semiconductor shortage, it was looking like I might have been out of a vehicle for most of the summer. I found a truck online that was VERY close to what I'd ordered, and in a long shot, called to find out if they'd do a deal with my GM Preferred pricing on a lot vehicle (the previous dealer wouldn't, citing supply, which was fair) To my astonishment, they were willing, and after a very easy interaction with Scott over the phone the day prior, I hopped on a ferry and- no word of a lie, had plates on and was on my way in a touch over an hour. Every staff member I interacted with, including Scott and Codie, were helpful, friendly and I felt like they were genuinely interested in helping me (and showed my dog lots of love, too) , also knowing how to read their customer and not laying anything on too thick. No shade on the dealer I was dealing with before, as my salesman was terrific there, too, but it was absolutely worth the visit to the island. If my dad ever tires of his Wrangler and ends up wanting to back to GM, I'll be sending him here for a ZR2. Thanks all; you were great!