I had done my shopping around ahead of time before coming in to Haldimand Motors and came with a list of vehicles I wanted to test drive. I was able to walk into the office and without any pestering I was handed keys to whichever vehicle I wanted. When I found the vehicle I wanted to purchase, there were some aftermarket parts on the vehicle I didn't want - these were removed at no extra cost and replaced with OEM parts. When I came to pickup the vehicle it was thoroughly detailed and had a full tank of gas. I was provided a bill of sale and they mounted my plates for me and within a week my new Motor Vehicle Permit arrived in the mail. Very happy with my experience here and would recommend to anyone.