I had been looking for an AWD Element for months. One popped up on Frank's lot that was in good shape. I won't get to specific, but after a test drive I had a couple minor concerns (16 year old vehicle, so to be expected) that Frank was more than willing to take care of. He did everything he could and then some to make sure I'd be happy my purchase. Frank was honest and upfront about everything during the process and did a great job communicating. I would definitely recommend and I would return when I'm ready to buy another Element!