Gave our vehicle to someone else. We placed a deposit to order 2021 Sienna AWD XSE Hybrid with sales associate Jay Jiang. After 4 months, Jay notified us vehicle has arrived and is ready for pick up. Asked us to add accessories that we did not want to the final price. Very insistent we had to add all their suggested optional accessories. We refused. Next day the General Sales Manager, Peter Chen called and said our vehicle belong to someone else on the wait list and he had no documents showing we ordered the vehicle even though we have copies of email with the sales agent and deposit receipt. Peter Chen and Jay Jiang provided no reasonable explanation and very condescending towards me and my wife when clearly they made a mistake. Contacted the General Manager Mitch Massey and owner and don't expect any better. If you have a deposit on a vehicle, check that your paper work is in order.