Gave our vehicle to someone else. We placed a deposit to order 2021 Sienna AWD XSE Hybrid with Jay Jiang. After 4 months, Jay notified us vehicle has arrived and is ready for pick up. Asked us to add accessories that we did not want to the final price. Very insistent we had to add all their suggested optional accessories. We refused. Next day the General Sales Manager Peter Chen called and said our vehicle belong to someone else on the wait list and he had no documents showing we ordered the vehicle even though we have copies of email with the sales agent and deposit receipt. Peter Chen and Jay Jiang provided no reasonable explanation and very condescending to me and my wife. Contacted the General Manager Mitch Massey and owner and don't expect any better. If you have a deposit on a vehicle, check that your paper work is in order. We put a $1000 deposit to be in the queue for a 2021 Sienna AWD XSE Hybrid on June 30, 2021 from Jay Jiang. The estimated time for delivery was 3 - 4 months back then. Timeline: June 30, 2021 - deposit charged for wait list. October 14, 2021 - Jay informed us our vehicle is arriving and will be ready for pickup. October 18, 2021 - Jay isaid we needed to add more accessories to secure our vehicle. We agreed to add some of the accessories and remove the unwanted ones. He confirmed the vehicle will be ready by Friday or Saturday for pickup. October 19, 2021 - Requested final total from Jay to get bank draft for payment. October 20, 2021 - Peter Chen called this morning to say the vehicle is not ours and they can charge more for the vehicle now and plenty of people in the queue waiting. Reply to dealer response: I will leave it to reader to decide what happened. I really enjoy how the dealer is trying to say I am threatening and twist the story now. If anything we were treated in a condescending and patronizing manner by the dealer (which they did). I invite them to post all my email correspondence with them showing where I am threatening as I kept copies for my records. Maybe they feel threaten from a honest review from a customer. Correction, we sold our vehicle after Jay informed us the vehicle is ready for pickup and not the sale agent was doing us a favour. But, we are out of a vehicle now. Moreover, they have removed my review from their site.