I have been a customer for at least three or four years now since I found that your mechanic Ratko, who is superb by the way, was the only one who was able to keep my Mazda Millenia, which I was very reluctant to part company with, running. Always had a pleasant experience when bringing the vehicle in for service notwithstanding the two hour drive each way required to get it there even though there were Mazda dealers a lot closer. I have since also leased several vehicles from you more recently and I have never had a problem that I can recall when it came to aquiring a loaner vehicle, and I always needed one. On my last visit, however, a couple of months ago something seems to have changed there. Staff maybe? I was now being asked for a ludicrous amount of personal information, most of which I had not had to provide previously, and please keep in mind that they were dealing with a customer who had been there many, many times before and had never been treated this way. I was, frankly, offended at these , in my view, ridiculous and offensive new demands and finally just left. This was no doubt made all the more disturbing because, just so you know what the competition is doing, I had just three or four days earlier taken my wife's Lexus in for service up the road and they had loaned me a brand new Lexus with just 25 kilometers on the odometer without any request for identification or paper work whatsoever which makes sense since, again, we have been customers for years and any information they might require they already had, as did you, not to mention the fact that they also had our vehicle in the unlikely event that I either had an accident or decided to run off with their vehicle for some obscure reason. Frankly, I was astounded at the different approaches and offended by yours and I thought that you should at least know why I will not be returning after years of relatively satisfactory service. I can't be the only one so a word to the wise! On a different note, my regards to Ratko.