When I entered the building I was met by Patric and sat down I told him my issue. He listened carefully . Going forward he said that he could work out mt issues. He was a very polite Gentleman. I could not have askes for a better salesperson. I give him a lot of credit for how he helped me. Full marks PLUS I was back a couple of days later and he helped me again with a couple of items. THanks Patric