I just wanted to send you a quick follow up from the team and I here at Bank Street Hyundai to say thank you for your business today. If you have any thoughts, concerns, or questions please reach out to me at scott@dilawricanada.com. It was a pleasure doing business with you. Please remember you will receive a survey from the manufacturer in your inbox, it may accidentally end up in your spam folder or junk mail, we appreciate all the feedback you may provide and truly appreciate top marks. Kind Regards My response below. Scott: This is obviously a form letter (referring to his) with zero meaning or understanding. So you will probably be surprised by my response. Please allow me to explain. On Monday April 25th I brought our 2017 Santa Fe XL to your shop for service. Our initial plan was to run a few errands. When we got to the vehicle, with the FOB in our pocket, The doors would not unlock. The back hatch would not open, and we could not even get the horn identification to activate, the vehicle appeared dead. We then attempted to use the second FOB but again with the exact same results (no response from the vehicle). So we used the key part of the FOB and were able to open the driver side door. Once inside the vehicle we thought, let's start the vehicle to see if that works. Wrong again. With both FOBS in our pockets the vehicle would not start (appeared dead) no clicking no motor/engine noise at all. Fortunately our daughter's Chevy Blazer was at home so we used it to jump start the Hyundai. Now running we decided to take the vehicle immediately to Bank St. Hyundai for service. Once we arrived, we were informed that we did not have an appointment (I will address the appointment at the bottom) and that service was fully booked with tire change appointments for that day but they will try their best to get it in as soon as possible to take a look. OK so this was Monday April. 25th 10 AM. After not hearing anything from the Hyundai service shop all day Monday and Tuesday, we started to do a little investigation work of our own. We went onto Bank St. Hyundai website, to see when the next service appointment was available, we were stunned to see the next available day to book an appointment was MONDAY MAY 16! So by following your procedures (booking an appointment) we would have had to leave the car at home (dead) till the middle of next month? Seriously? So we thought we might give your service people a call to get an update on our vehicle. Our first 2 attempts we were greeted with a line (call) disconnect when they were directing us to the service area. Our third attempt, I got through and as advised, I left a message saying I was inquiring into the status of our vehicle and could you please give me a call back, and left my phone number. (this was all done Wednesday morning/noonish). As we again heard nothing Wednesday by Thursday noon, you can imagine my frustration when we had to drive to the service department to get an update. Needless to say, I was frustrated and agitated when I walked in, but I saw the service lady who booked us on Monday when I walked in and I stood in front of her waiting for her to complete her phone call. Then a cocky little service man walks up to interject and request what my problem was. I explained to him my situation, and his first comment back was "well you didn't make an appointment"? What for May 16th? Then he started to rhyme off the 20 additional excuses he had in his head to try and convince me I was being unreasonable. I raised my voice and responded, and in the past 4 days you didn't have the courtesy to call us and give us an update, he said they were very busy....? Remember above I stated when I went into the service office I saw the girl who I spoke to when I dropped off the vehicle, and waited for her to get off the phone.?? She obviously knows how to use one. At that point the cocky service person again started with the excuses. I was fed up at this time, and stated I was fed up with their excuses. "get me my keys" Unfortunately I had to repeat this two additional times before one other gentleman behind the counter reiterated my request. At this point I took my keys, got in my vehicle and left Bank St, Hyundai. I am looking forward to the manufacturer's survey. It would be interesting to hear the comments from your sales people when I explain to them why would I/anyone purchase a vehicle from a dealership with an incompetent service department. Courtesy is 95% of their job. One final point, I am sure you would be interested to hear the outcome of this situation for me and my vehicle? Stand by, I'll call you . . . . Don't be surprised if you happen to see this posted on a review for the Bank St Hyundai Service department. You will never see me there again... Sales.... Service.... Warranty work.