This is a follow up to a poor review I wrote in February while ordering a new truck with salesperson Rick Lanteigne. The reason for the initial poor review was that salesperson Rick did not keep in touch with us- it took 2 months to place the order! It was difficult to order the truck and Rick was not helpful at all. At one point, Rick actually asked that we remove the poor review before placing the order! We did not remove it but 'softened' the review. Six weeks after the order was completed, my husband called to inquire about an approximate delivery date. It was then, we were told the order was never placed! I visited new car sales manager Patrick Morrison to inquire what on earth went wrong. Patrick advised that we never left a deposit for the order. We were utterly shocked. RICK NEVER ASKED US FOR A DEPOSIT! Manager Patrick would not explain what went wrong so, I included the owner of the dealership, Curtis Vickers to the communication. Owner Curtis never acknowledged any of the emails. In the end, manager Patrick's response to the problem after I explained that we were never asked for a deposit was: "there is nothing more for me to add here. You did not buy a vehicle." I believe this terrible experience is all a result of writing a poor review back in February. Without reviews, how is a business to improve service or hear from customers how their experience was? We are utterly shocked and have had better customer service ordering a soft drink. We are very sad.