I wrote review a few days ago and for my surprise was deleted. Here I try again as I am committed to help as many people as possible not to have my terrible experience. I put deposit 10 months ago for Toyota RAV 4 LE. I was told by Cynthia that I will have the car by Christmas 2021. Long story short - 10 months later I received an email from customer relations manager that Heninger can not secure the car for me. During those 10 months I was the one calling and asking about the status of my order. They never gave me straight answer. Once they offered me used car for the price if new, the second time I was offered different color but I was told that I have to pay 2000$ more for extended warranty. Cynthia ( the sales person) lied to me by telling me that another client cancelled his order but he ordered the car with extended warranty, and this warranty comes from Toyota Canada and that is why I have to pay extra. I refused and that was the end of it. In short, the staff is unethical, they take advantage of the current car market and extort people. Because of their unprofessional practice, 10 months later I am back to square one, with higher interest rates and increased vehicle prices. Please stay away from this dealership and save yourself the headaches.