If I could give this dealership zero stars I would. I was sold a defective vehicle that I purchased brand new for my family. The entertainment system has never worked and I have brought it in multiple times for service to fix the many, many issues. None of those have resulted in a solution which is communicated to management and yet nobody at this dealership, specifically sales manager Aldo and service manager Chris, follow up with next steps. I am constantly leaving voicemails and emails and told someone will look into it and give me a call in a few days and it never happens; or nobody is ever in the office or around their phones. If I'm told a manager will be present at my appointment to ensure the issue is handled properly, day of, that manager is nowhere to be found. If I'm told to book an appointment with someone to try to fix the issues, that person isn't there when I arrive for the appointment. If I'm told a diagnostic of my vehicle was sent to Chrysler and management and someone will be in touch with me to review it, nobody contacts me. This dealership has the worst customer service of any dealership I have ever dealt with, Chrysler or otherwise and it's become quite clear they hope I just give up trying to hold them accountable for selling me a lemon of a $70,000 vehicle. They know it's an issue but leave it to me to take time away from my family to chase down anyone who is willing to take my concern seriously. Perhaps poor public reviews will get them to care a little more and step up to the plate?