Does not honor deals they sell, fraudulent misrepresentation
In 2019 we bought Dodge Ram 2500 Diesel. To induce us in buying a $5000 extended warranty the dealership told us they would throw in 14 free oil changes. At 24000km between oil changes (mfr recommended) that means we were covered to 336000km. At 300/ oil change that was a good deal. It was an expensive vehicle and we figured dealer could afford all these. Now after 100,000km the dealer is telling us oil changes are no longer free and that even after Joe acknowledging that this is what they sold us now they tell us to shove it.
They fraudulently misrepresented to us what they sold us. Dont do business with them!
Good afternoon Denis,
After reading your review, we looked at the signed service contract agreement when the truck was purchased and consulted the vehicle coverage that was registered with the manufacturer, and it confirms that the oil changes and the Ram extended warranty were both set to expire at 5 years or 100,000 km (whichever comes first). Oil changes are also based on engine operation conditions and heavy usage, which could accelerate an oil change interval. We understand your frustration but as a franchise dealer, we must follow the manufacturer guidelines.
Laplante Chrysler Dodge Jeep Ram