Karina Brooks
Good afternoon Denis,
After reading your review, we looked at the signed service contract agreement when the truck was purchased and consulted the vehicle coverage that was registered with the manufacturer, and it confirms that the oil changes and the Ram extended warranty were both set to expire at 5 years or 100,000 km (whichever comes first). Oil changes are also based on engine operation conditions and heavy usage, which could accelerate an oil change interval. We understand your frustration but as a franchise dealer, we must follow the manufacturer guidelines.
Regards,
Laplante Chrysler Dodge Jeep Ram