Steven Smith
Published 2 years ago
Don't trust their word -- get it in writing
I bought a 4 year old used car. I was promised 2 keys for the car --the manager was very clear -- I got one key on delivery, and once all the payments were processed and the ownership papers were done, I would get the second key. Both by the manager and the salesperson said this was how they handled all their sales. I got the paperwork a couple of weeks later.
After a month of asking for the second key and being told they would get it to me, they suddenly changed their story to "we can't find the other key". The story quickly changed again to "there is no other key" and finally "used cars only come with one key". Which is, of course, ridiculous. I have been busy used cars for 20 years and they always come with at least 2 keys. A replacement key is going to cost me $575.
I learned my lesson. DO NOT TRUST RACE AUTO and get everything in writing. I will never go back there again.