Seemingly this place is great because you only pay $20 for a massage. However, after today, I will NEVER return to this establishment, nor will I ever get a massage from a person that was a student at this college. I will forever do my research and not support this poorly ran establishment. For about a year now on and off, I have booked an appointment when I can. Their internal system for doing this has several "glitched" and not taken my appointment or better yet, they cancel on you and don't let you know. This is what JUST happened to me today. I have my Google calendar synced with theirs so I can ALWAYS remember to make my appointments. My appointment was showing on my calendar up until approximately 6 am this morning. I called after my physio appointment to make sure I still had this massage booked that I put in for SIX WEEKS ago. This was my response. "Oh...so we had to move appointments around because some of our students aren't here. And yours was canceled." I ask, so an appointment I NEED for after my physio today is not available and I don't get a notification for this until I call you and ask hats going on. Her response was, "Yeah." That's it, no empathy, no concern for the fact that I have a real medical need for this, and it's not just something I want to be done. I am referred out to have these done because of acute injuries and a broken back that I am trying to heal without the use of surgery and drugs. Eastern College doesn't care if you have a real need for their services. They don't even care o let you know that you cannot have your appointment, nor do they even care to try and attempt to make things right when it was them who did not do their job in informing the client (me) that my appointment was canceled with ample time. I was suggested to "Look for another clinic for an appointment today" HA!@ A superiorly poor suggestion. It's 9 days before Christmas and you want me to find a SAME-DAY MASSAGE APPOINTMENT! Thanks for the crappy advice. I will NEVER step foot in this establishment again. And it's really sad considering they are a college. They are teaching these students who learn from them that it's ok to treat your clients like this. It's ok to just cancel and not give a damn about another person's health. This is the kind of mindset they are teaching and putting out into the professional world. Eastern College you are part of the problem, not the solution.