We had to wait 7 months for GM to get the heated seat chips but Mitch, the Service Manager, helped to get the vehicle in for the installation as soon as they arrived and Cameron arranged for everything else with a smooth and quick installation just in time to ensure a warm bottom on cold days. Those “little things” like timely vehicle status texts, washed floor mats, washed vehicle, comfortable, seasonally decorated waiting room with TV, clean washroom, Nurse Rewards and more make for a most welcome customer experience.