Published 1 year ago

Shitty service

Just got my car back yesterday after weeks on weeks of you guys fixing it and somehow still came out with so many kinks(AFTER being told that it was just like new and it was ready to go). Booked an appointment two weeks in advance, still had to wait for at least a day or two until they could start working on it. Took fucking forever to get a diagnosis, unclear communication from our service advisor (that you guys needed more time with the wires, more parts that needed to be delivered that we never heard about after the first diagnosis, which our advisor denied ever happened???). We even complied with the extended amount of time requested and somehow, SOMEHOW, when we got the word that our car was ready and went to grab it, the car still had issues. That was after we got charged an absurd amount. After we brought it back, we were told that we didn't give them enough time AGAIN and that they wouldn't be equipped to fix the remaining errors, for which would certainly take another millennia to get a diagnosis and fixed, a very important fact to communicate before you guys decided to take our money. All in all, the worst experience I've had so far with Laking Toyota and my LAST. I'm never recommending this service to anyone else again.

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