I called Crowfoot Dodge to talk to a technician. I gave the info about my jeep and explained that it is leaking oil. He said that I have to bring the jeep to check it and that it will be $150 per hour or $80 for half an hour. I also asked for the cost to replace the differentials and transmission oils. He said there is a package for $450 for both. Two days later I called to book an appointment. On the phone I asked again how much will it cost to check the problem in my Jeep. I was told it is $165/hour or $85/half an hour I told her I was told $150/hour and $80/half an hour when I phoned two days prior. . She said okay, I will put it in computer for $150. When I dropped off the car, I spoke to Advisor Sally. I explained to her that my jeep is leaking oil and to please check the oil and fluid to see where the leak is coming from. She put $175 per hour. I told her that so far I've got 3 estimates for checking my car....$150, $165 and now $175. She said okay, I'll put it for $150 and see what happens. I also asked her for the estimate on changing differentials and transmission oils. She said $450 for transmission and $550 for differentials. I left my Jeep, they gave me a ride home. Few hours later she phoned me and told me that the radiator is leaking. I told her that it can't be the radiator because the amount of fluid in radiator has not changed. I took the picture of the leaks in my garage which was on the cardboard I put under the jeep to protect the garage floor. When I went back to Crowfoot Dodge I showed Sally the picture. She was surprised and said "wow, that's a lot of oil". She told me to sit in the waiting room and they will check the Jeep again. I told her that shouldn't the technician check the problem since I told you that there was oil leaking? She seemed a bit nervous and told me this was misunderstanding. Again I told her that I explained that the problem is that the jeep is leaking oil. She apologized and told me to sit in the waiting room again. I waited for about two hours. Finally I got tired of waiting so I went downstairs and asked her what's going on? Why is it taking time? She said '' I have an answer for you. The oil filter adaptor housing is leaking oil''. She gave me the estimate to fix it. But without my knowledge she put on paper that customer declined for repair it at this time. She told me that she's charging me only for half an hour. I asked if that is $80 and she said yes. I thanked and appreciated her. She gave me the invoice but I didn't check it. When I went to the cashier to pay I realized I was being charged $130.05. I told the cashier that it was supposed to be $80. The cashier told me to check back with Sally. When I went back to Sally, she was talking on the phone. I waited until she was done then I asked her why is it this much when she said earlier that it will be $80 only. In fact their technician didn't spent more time to check my car to find the real problem until I showed her the picture of the oil leak. I was ok with $80 but this is too much. Suddenly she got angry and told me ''this is the cost. Okay?'' I told her I have no choice but to complain to the company. She told me I have rights to complain. When I look around me, I noticed that I was surrounded by at least 10 employees, some of them wearing a service uniform. I became alarmed and wonder what was going on. I felt afraid. I went inside to pay the cashier. While I was paying, I noticed that from behind the door, one employee was peeking at me. Some of them were standing in the corners looking at me with their arm crossed on their chest. I was surprised and felt threatened. It felt like I was surrounded by gang members who are ready to attack me. I have never experienced this in my life. I brought my Jeep to Varsity dealership instead to fix it and paid $300 less than what Crowfoot Dodge quoted me. I called Crowfoot Dodge Service manager to tell him what has happened in his shop during my visit. He told me that this kind of bullying is not allowed in their work place and promised to call me back on Monday as it was Friday afternoon. But I never heard back from him. Think twice before you leave your vehicle for any service at Crowfoot Dodge.