We are new to the area and happened by Laird Wheaton GM Nanaimo for an oil change We were so impressed with our treatment at the service department We decided to wander over to the sales department There are we Met Chad who coincidentally We had already texted and emailed with six months earlier Chad talked us through the process got us into a nice shiny new truck in no time and exceeded all of our expectations He had a lot to live up to we had previously been dealing with our salesman on the mainland since the end of the 80s We are so happy with our new vehicle and our service from both your service department and our sales representative Chad we have recommended your dealership to many people in our circle of influence and will continue to do so Coincidently we’re now talking to Chad about our next vehicle ... Thank you for having such great customer service you our new favourite dealership! Rob & Linda gabriola island BC