The Service Advisor was great. I am used to someone greeting me and looking after things immediately. That always happens at Jackson's. Maybe you are short staffed but no one was at your front desk to go to so i waited out in the service department but no one was there until about 10 minutes later someone passing by asked if i had been looked after. Fortunately, it was a recall and only took 15 - 20 minutes before my vehicle was ready