Such a disappointing car shopping experience. I will start off by saying that the car sales associate, Sky, was great and did all he could on his end. We dealt with him and the sales manager, Karim, when we were ready to make a deal and sign off on the offer. We signed at an agreed upon price for the new vehicle as well as an agreed price for my current vehicle. We then went to the individual at financing, who advised us that the sales manager made a mistake and did not take the remaining balance owed on my current vehicle into consideration and applied the total trade in value to the new car. I asked the salesman and Karim on more than one occasion, prior to signing, if the amount owing on my trade in was taken into consideration they advised that it was. Once financing advised us that it would be approximately 60$ more biweekly than the signed/agreed upon bi weekly payment we walked out. We returned about 30 minutes later because I wanted to see a copy of the paper that I had signed with our original agreed price for the new vehicle and Karim advised they had shredded the paper. I understand people make mistakes but the lack of transparency through the whole process was disappointing. The fact that not even thirty minutes later they shredded the paper with a signature agreeing on a predetermined amount was very telling.