Matt did a great job overall and I'm very pleased with my vehicle. However, when I went to sign for the financing I stated that I did not want protections and the finance manager said but I told you I was requesting financing with protections so you have to take it to get your loan. She mentioned protections when we first spoke but did not explain what protections were or how much they cost. At that point I felt I had to move forward with the purchase and I felt conned into taking protections. It left a very sour taste.