Recently took my 2020 F150 in for some warranty work and also to investigate some powertrain irregularities. Was greeted by Mark in the Southlake Ford Service Department. He was super helpful, friendly and knowledgeable. Mark understood my non-technical description of the powertrain symptoms through a few quick questions. He arranged for a shuttle service to pick me up (both ways) during the servicing of my vehicle. For me, one of the most valuable parts of this experience was the regular (proactive) updates on the servicing of my vehicle from Mark. The vehicle required a 2 day repair and before they proceeded, he checked in with me often to ensure that this was okay and the absence of a vehicle would not impact my day to day work commitments. They even offered to locate a rental vehicle due to the circumstances, which thankfully was not needed. Having endured hundreds of vehicle service appointments across many different brands over the 30+ years, I can confidently say that this was the most pleasant experience I have had to date. Keep up the great work Southlake Ford!