We apologize for the extended wait; sometimes things beyond our control do happen. We're glad you took advantage of our customer lounge with comfy seating, VanHoutte coffee machine with a variety of beverages and t.v. while you were waiting. We also offer a free shuttle service if ever you'd rather go somewhere else in the Battlefords while your vehicle is here. Thank you for your review and thank you Eileen for 'riding with Rainbow'!