Recently, my 2019 A5 Cab spent 5 business days at Audi Ottawa West predominantly to repair problems with the soft top. My experience was OUTSTANDING, including the provision of a loaner, timely updates re diagnostics and progress, and a complimentary car wash. BIG thank you to Jason Griffin, Zachery Brodeur and the technician. As a long time customer, Audi Ottawa West continues to meet all of my expectations. Thank you.