Hi Stephen, this is Colton, the assistant sales manager that you met with at the end of your visit yesterday. I am sorry to hear you did not have a good experience with us yesterday, it seemed by the end of the visit that everything went well! I apologize about the misunderstanding with the accident. When a claim shows up as $0 on the Car Fax report, it means the claim was started and not followed through with. Whether it was not fixed, or the customer paid out of pocket for the repair. There is no way for us to know if the claim on the Car Fax report was for the dent that you saw on the vehicle, or for another claim that may have happened. The important thing is that you did see the dent AND the claim on the car fax report before we had moved ahead with any paperwork. As for the pricing, I do have a copy of the written price and finance options that we gave you to take home. The Price of the vehicle is displayed showing $25,176 + documentation and taxes. The documentation amount is listed on the same page below. The all-in out the door pricing was not actually written down, but it sounds like it was shown to you which is good. We are having a 3 day private sale this weekend. A mailer and phone calls were made to 500 customers in our database, and for any customers we speak to ourselves we are offering the deal to as well. For that sale you were offered an additional $500 discount as well as a 2 year oil change plan. Yes, this is in the hopes that we sell more cars because of it. This is in addition to the two draws we have happening at the end of the month for $5,000 cash, and a $500 fuel card that there is no purchase necessary for. If you do not have the copy of paperwork that we went over with you in person, I would be happy to make you a copy that lists everything that you were wanting to have on the paperwork. I apologize for your experience not being exceptional as we always strive to have great customer service with clear and transparent pricing. If there is any more we can do please let me know!