Andy Crowe
Good morning, Mr. Sparey. It is certainly unfortunate that you have been waiting for an extended period of time for a replacement part from Volkswagen Canada. Unfortunately, we have no control over when the part will arrive. We have certainly tried to facilitate a switch to a new vehicle for you- combined with Volkswagen support- and I'm not sure why we have not been able to facilitate this switch. Please let us know what we can do as a dealership to support you through this challenging situation.