Published 6 months ago

VW Canada shameful behaviour

I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!
Andy Crowe
Good morning, Mr. Sparey. It is certainly unfortunate that you have been waiting for an extended period of time for a replacement part from Volkswagen Canada. Unfortunately, we have no control over when the part will arrive. We have certainly tried to facilitate a switch to a new vehicle for you- combined with Volkswagen support- and I'm not sure why we have not been able to facilitate this switch. Please let us know what we can do as a dealership to support you through this challenging situation.

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