Our installer Chadwick, was efficient and provided good updates as he progressed through the job. He was thorough in clean up and the finished product is very appealing. Very happy with the purchase. I limited my review to four stars as the communication from the office was less than satisfactory. Told 14-16 weeks after our deposit was made for the project to be carried out. Numerous phone calls were made between week 15 and 29 to get updates but despite promises of call backs, I never received one. Finally got a confirmation a week and a half before an installer was sent. I would recommend Bath Fitter but don’t expect a quick job.