We recently purchased a brand new CRV from this dealership. Upon picking up the car we noticed a defect part in the trunk which Julio, our sales rep made note of and promised to address the next day. Almost two weeks later, we are still waiting to hear from him or anybody else at the dealership. We talked in person with Julio more than once, spoke in person with two staff members at the Service Department, emailed the manager and still no answers! We are happy with the car but somewhat disappointed with the tardiness and the level of customer service. A brand new car deserves better support and customer care from the dealership than what we have experienced to this point.